Matjari
Help & Support
Questions about buying, selling or your account on Matjari. If none of this covers it, email us — we read every message.
Contact us
Email us and we will reply within two working days.
Buying
How do I place an order?
Open the item, tap Buy, then enter your name, phone number, city and address. You do not need an account to order.
Everything is cash on delivery: you pay the courier when the item reaches you. Nothing is charged up front, and we never ask for card details.
How do I track an order?
Open the Orders tab. If you are signed in, your orders appear there automatically. If you ordered without an account, enter the order number and the phone number you used at checkout.
Each order shows where it has got to: placed, confirmed, shipped, delivered.
Can I cancel an order?
Yes. While an order is still pending you can cancel it yourself at no cost.
Once the seller has confirmed it they have already started preparing it, so cancelling needs their agreement — ask from the order page and they will respond.
Cancelling after confirmation counts towards your completion rate. If fewer than 65% of your orders end up completed, the account can be suspended: sellers pack and travel for every order, and ordering with no intention of receiving wastes their money.
How do I search with a photo?
Tap the camera on the home screen and take a picture, or choose one from your library. We match it against every item on the marketplace and show the closest ones.
It works best on a clear picture of a single item against a plain background.
Selling
How do I list an item?
Create an account, then tap List an item. Take a photo and we suggest a title, a category and a price based on what similar items sell for here — you can change any of it.
There is no limit on how many items you can list.
How do offers work?
Buyers can propose a price on your listing. You choose per item whether to take offers at all, and you can set a floor so anything below it is declined before it reaches you.
Offers and messages both arrive in the same inbox.
How do buyers contact me?
Through the app only. Messages stay inside Matjari so there is a record if something goes wrong, and so nobody has to hand out their phone number to ask a question.
You cannot order from or message your own store.
Safety
How do I report a listing, a review or a message?
Every listing, seller page and review has a Report action. Choose a reason and add anything that helps; reports go to a moderator queue and are acted on.
How do I block a seller?
Open their store page and choose Block. Their listings disappear from your feed, your search results and your photo-search results, and they can no longer message you.
What is not allowed?
Illegal items, adult material, medicines and drugs, counterfeit or stolen goods. No phone numbers, social links or links to other apps in listings — contact happens in the app.
Fraud and scams can lead to legal action.
Your account
How do I delete my account?
Account → Settings → Delete account. It removes your login, your seller page and your listings straight away, and cannot be undone.
Orders you placed with other sellers are kept, because the other party's copy of a shared transaction is not ours to erase — but your name and phone number are removed from them.
How do I change the language?
Account → Language. Arabic and English are both supported throughout the app.